Washtington Mutual Bank F’ingSucks (.com?)
Another two part post??!…get over it and stop whining! It’s now company policy here to combine posts.
WaMu Stole from me and Paypal
Why do big corporations take away the power from their employees? Why do they push their policies so hard that employees can’t even act on their natural human tendencies to actually “take care” of the customers as people when they know it is the right thing to do. And why do some employees hide behind the “sorry, it’s company policy” excuse when dishing out crappy service?
Yeah, big life changing contemplations for you there lol. Ok, maybe not but all it takes is a small act of crappy service to make you wonder why you give a company any business at all. I try to be a good and courteous customer and it would be nice if more businesses let their employees do the same.
So why am I pissed at Washington Mutual today? Because they stole my Paypal debit card and inadvertently teased me about it afterward then used the “sorry, it’s company policy” excuse to justify it.
Ok, I admit it was my fault I got in this situation but I don’t think it should make a difference in the way you treat a customer. Being a broke bum, I have to do a lot “revenue juggling” and often find myself having to rush money one place to another to keep from being his with overdraft charges. It’s not that I am always broke but it’s hard to get ahead in this industry when the majority of your income has to be used to pay actual bills before you can reinvest and try to make more. I’m not at the point where I can reinvest everything I make so it makes it much harder to get ahead. So when one check comes in odds are I need to get it deposited to cover other outgoing bills or payments I have made.
That’s where today started. I had a pending charge from Google for my Adwords campaigns coming in that would post today but also got my payments from Azoogle and Neverblueads which were just enough to cover my pending charge. If I didn’t deposit those checks I would have been overdrafted. So once I got one of the checks in the mail I needed to get to the bank before closing to deposit it so it would credit today. I also needed to withdraw the “check” from the other one which is automatically sent to my paypal so I could then deposit that into my bank checking account. So running late because I had to wait for the mail to come I was in a rush to get it all gathered to get in before it closed.
In my rush, I left my Paypal debit card in the ATM machine that is on the outside of the Washington Mutual I was depositing to inside. I went in, made my deposit and walked to my car when I realized what I had done. Not more than 10 minutes had passed before I knew I left my card. So I went back inside and told the receptionist at the customer service counter and she asked for my ID and said she would have her manager check it when he got a second since he was the only one with the key.
After waiting for about 5 minutes I saw he had gone in the ATM room and walked over to her and I was happy thinking I could be on my way. Instead, she tells me “sorry, but since it isn’t a WaMu card we can’t give it to you”. What?! You can’t give me my card back? The card that has the same name as the ID I just handed you, the same one that is on my WaMu card and the one I just left less than 10 minutes ago?!! Baffled, I asked why and she just said, “Sorry, it’s company policy”. I asked why it was company policy and she just said, “We don’t give cards back if they are not WaMu cards. Bank Of America would do the same thing”.
I couldn’t understand the reasoning behind this policy considering the circumstances but assumed that maybe they just had to make sure, for legal reasons or something, and would just mail me the card. So I asked, “well what do you do with it now” and she replied, “Oh, he destroyed it”. WTF?
I could understand, maybe, if it was a week later or maybe if the card didn’t have my name on it or maybe if I just wasn’t one of their customers. But I WAS one of their customers, had just left it 10 minutes ago, it had the same name as my WaMu account and the ID I showed her and I even still had the “receipt” I got from the withdraw. But I can’t for the life of me think of a real reason why they feel they can’t hand the card to me and would rather shred the card while I was waiting in their lobby.
I know that, in reality, the card is actually Paypals “property” and not my card but I consider it my property as I am the only one authorized to use it to get my money. To me, the situation isn’t too much different than if I had left my wallet on the counter and someone turned it into lost-and-found and rather than hand it back to me when I went to get it they told me they threw it in the furnace out back because it was company policy. I mean, what kind of crappy service is that?
I assume there is some logical reason why they have such a policy but I can’t think of it. And I can’t think of why they would hide behind that policy rather than do the right thing and hand it back to me since I was there asking for it. Anyone work in the banking industry and know why there would be this policy?
WaMu.fingsucks.com ?
This crappy service reminded me of a domain I registered a while back. It was an expired domain that I thought was kind of funny and would make a great “complaint” or consumer advocate type blog. But later I figured it could also be a cool setup where people could make their own subdomains to make their own complaint blogs about specific companies/services. I’ve been too busy to do anything like that and haven’t really thought it through but wondered what others thought of the idea or if anyone could recommend a good platform for something like that.
Maybe I will just use it for my own whiner site to setup subdomains when I get shafted. I’ve had quite a few really crappy host, dealt with some scam companies and of course I could set up a widgetbucks.fingsucks.com site (lol @ affiliate link!). But it seems like it would work well for a community based complaint setup.
I get really pissed when big companies, or people that think they are important, feel they can rip people off just because they are big. Sadly though, in most cases it is actually true and nobody does anything about the crap. So it would be nice to help people share their stories of getting ripped off or screwed. It wouldn’t be all that hard to get the pages indexed well enough that it would show up when people search for the company and in essence give the “little guy” some power against the big corporate scammers (when they do scam of course).
I don’t know if WaMu would deserve a page for stealing my debit card but I was pissed enough to consider it lol.
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Hey if you ever start a complaint site let me know. I’ve got a bone to pick with Cricket Cellular